Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time. To cancel an order, please contact our customer service team immediately with your order number and request details.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product). To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and detailed instructions.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error. Some items may be subject to a restocking fee, which will be clearly communicated before processing your return.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please first check your bank account again and contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order details, and we will investigate the matter promptly. We may require additional information from you to resolve any refund discrepancies.

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